Privacy Policy
Last modified: April 04, 2018
At SEVEN Networks Inc. (“SEVEN”, “us” or “we”) we recognize and respect your privacy. We have created this Privacy Policy (the “Policy”) to explain our privacy practices regarding the information that we collect from you through the Open Channel mobile application (the “App”). This Policy explains how SEVEN and its affiliates and subsidiaries (“Affiliates”) collect, use, disclose, and protect this information. This policy also explains your choices regarding our information practices. This Policy does not apply to information collected from other sources, such as our website or third-party websites, apps, or online services. If you have any questions, please contact us at support@seven.com.
What information does SEVEN collect?
Information You Provide
You may provide us with certain personally identifying information when you use the App. For example, we may collect your email address when you request support through the App. Additionally, if you otherwise contact us, we may keep a record of your communication, contact information, and other information you provide to us. As described below in the Information We Collect Automatically section, we also request your permission to collect information through automated means using permissions obtained through the App or prompts from your device.
Information We Collect Automatically
When you use the Apps, you choose to route some or all of your device’s data traffic through, or to, the App. The App processes this information on your device in order to provide services to you. We collect some of this information, in addition to information that the App automatically collects directly from your device. The information we collect may be personally identifying. For example, we may receive:
- Information about your device, including device identifiers, such as IP address, MAC address, Google Analytics for Firebase identifier, Android ID, or identifiers we may assign to your device, the type of device and its operating system, the mobile carrier or network, IP address, and battery information.
- Information about your mobile applications and data usage, including the applications installed on your device and your use of those applications, such as the websites addresses you visit, the dates and durations of applications you use, and the amount of data you use.
- Log information and other data from your device, such as webpage addresses.
- Information submitted through data fields and online forms found on apps and webpages.
- The date, time, and duration of phone calls, but not details on the phone numbers or contacts you call or receive calls from.
- The battery and network performance of your device, including signal quality readings and information on failed calls.
- Information indicating your/your device’s physical location (i.e., “geolocation” information), including precise geolocation information. This geolocation information may include GPS data, cell phone tower data, Wi-Fi signals, or your device’s IP address. Prior to collecting precise location through automated means from your device we will obtain your consent through your permissions obtained through the App or prompts from your device.
- Additional information that you may permit us to access on or about your device or about you, including through permissions obtained through the App or prompts from your device.
How does SEVEN use the collected information?
We may use the information we receive through the App, to provide products and services and to support our business functions. For example, Open Channel may use this information to:
- Provide the App and its services to you, such as by optimizing data traffic to reduce your mobile data usage and extend your battery life, monitoring active apps on your device, monitoring network quality, and encrypting data traffic.
- Communicate with you, including to provide you with information about SEVEN or third-party products, services, and events; respond when you communicate with us; and send you information you request or that we think might interest you, such as App updates.
- Analyze how you use applications and data. For example, we may combine the information we receive through the App with information about you we receive from third parties for business, analytic, advertising, and other purposes.
- Maintain, improve or administer our services; perform business analyses; provide advertising and related activities either independently or in connection with our Affiliates; or otherwise support our business operations by activities such as troubleshooting, data analysis, testing, and research.
- Perform business and data analysis and research, including analysis of how users use applications and data; provide analytics and other services to third parties; maintain, improve, troubleshoot, and administer our App; provide customer support to our users; perform internal recordkeeping; and to otherwise support our business operations.
- Operate, evaluate, and improve our business.
- Enforce our Terms of Service; prevent unlawful activities and misuse of the services; protect the legal rights, property, safety, and security of SEVEN, our Affiliates, our users, and others; and resolve disputes.
- Comply with applicable laws and industry standards.
How does SEVEN share the collected information?
We may share, sell, transmit, or otherwise make available to third parties information that does not identify specific persons without restriction. This data may provide insights into trends in mobile, app, online, and advertising activities, among other things. For example, we may provide aggregate information to a third party on how many online activity trackers the App blocks over a certain period of time or how the App improves battery usage. In connection with providing that aggregate data, we may also provide, for example, data showing how many activity trackers have been blocked or battery usage patterns for several specific users’ devices to allow the third party to better understand the aggregate data we are providing to them; that data will not personally identity the specific user.
We may share personally identifying information (as well as non-personally identifying information) in the following instances:
- Affiliates. We may share information with our Affiliates (as defined above) to help provide, understand, and improve our services (such as by providing analytics) and to provide our Affiliates' services (including by providing you with a better and more personalized experience). For example, if you have an account with an Affiliate or use an Affiliates goods or services, that Affiliate may combine personally identifying information that it receives from Open Channel with information that it maintains about you, for a variety of purposes, including to advertise our goods and service or the goods and services of our Affiliates or unaffiliated third parties.
- Service Providers. We may share information with third parties that perform services on our behalf. For example, we may use third parties to host our services and databases, perform analyses or research, send communications on our behalf, or measure the effectiveness of our advertising.
- When Required By Law, to Prevent Fraud, etc. We may access, use, preserve, and share your information with third parties to comply with legal obligations; when we believe that to the law requires it; at the request of governmental authorities; to respond to a legal request or legal process; to detect, prevent and address fraud and other illegal activity; to protect the rights, property, safety, or security of ourselves, our Affiliates, you, or others, including as part of investigations; to enforce our rights; to respond to an emergency; if we believe that you have abused your rights to use the App or violated an applicable law or our terms or policies; or in connection with any dispute between you and us with respect to the App.
- In Connection With a Transfer of Assets. If we sell all or part of our business, make a sale or transfer of assets, are otherwise involved in a merger or business transfer, or in the event of bankruptcy, we may disclose and transfer information to one or more third parties in connection with that transaction, proposed transaction, or bankruptcy proceeding. We may also disclose information to our attorneys and consultants.
- Other Disclosures. We also may disclose information as described to you at the point of collection or otherwise pursuant to your consent.
Your Choices
You can always choose not to provide the personally identifying information we request. However, not providing information we request may restrict your ability to use certain App features.
When you download the App, you may permit us to access data on or about your device, including through permissions obtained through our App or your device (e.g., Google Play on Android). If you do not allow such permissions, you may not be able to use all or part of the functionality of the App.
You can control many tracking tools, including cookies, from your browser. In particular, you may refuse to accept browser cookies by activating the appropriate setting on your browser. However, this browser setting may not apply to your use of the App. If you do not wish for the App to collect information about you in accordance with this Privacy Policy you should refrain from using the App and delete the App from your device. For example, to opt out of future collection of information we use in connection with Google Analytics for Firebase features we have implemented, described above, you must stop using and uninstall the App.
Some Internet browsers have a ‘do not track’ feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform and may not apply to the App, so we are currently not set up to respond to such signals.
If you stop using the App, you can request that we remove the personally identifying information that we collected from you through the App by contacting us at support@seven.com.
Users of the App may review or modify personally identifying information collected and stored by SEVEN through their use of the App by contacting us at support@seven.com. We may not be able to accommodate all requested changes, including when we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Security
We maintain safeguards to help protect against loss, misuse, unauthorized access, disclosure, alteration, or destruction of the information we receive.
International Transfers
We may store and process information through third-party or Affiliate hosting services in the United States, European Economic Area (“EEA”), and other international jurisdictions. As a result, we may transfer information about you, including personally identifying information, to a jurisdiction with different data protection laws than the jurisdiction in which you reside. By downloading the App, you explicitly and unambiguously consent to the transfer of your information internationally, including but not limited to the United States, for the purposes described in this Policy.
Links to Other Websites and Services; Third-Party Content and Data Collection
Third party websites, applications, and other services accessed while you are using the App are not under the control of SEVEN and SEVEN shall have no responsibility or liability for the content or privacy practices of any such websites, applications, or other services or any link at any time. If you view third-party websites or use third-party applications or services while using the App, then this Policy will not apply to information collected by that third party’s website, application, or service, and you must read the privacy policy associated with that website, application, or service to determine how your information will be collected, used, and disclosed. We do not allow third parties to use the App to collect personally identifying information from your device about your online activities over time and across different websites, applications, and other online products or services. However, websites, applications, and other online products or services that transmit traffic through the App may engage in such collection or permit other parties to do so. For example, a website that you access may collect personally identifying information about your web browsing history across multiple websites over time or allow another party to do so.
Changes to this Privacy Policy
We may update this Policy to reflect changes in our privacy practices. If we make any material changes, we may notify you by contacting you through our services, emailing you (to the address specified in your account, if we have an address for you), or by posting a notice on the Apps or our website – or by some combination of these methods. We encourage you to periodically review this Policy for the latest information on our privacy practices.
If you do not agree to any modifications to this Policy, your sole recourse is to immediately stop all use of the App. Your continued use of the App following the posting of any modifications to this Policy will constitute your acceptance of the revised Policy. Please note that none of our employees or agents has the authority to vary any of our Policies.
Contacting Us/Reporting Violations
If you have any questions or comments about this Policy or our privacy practices, or to report any violations of the Policy or abuse of the App, please contact us at support@seven.com.