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Support and Services

Support and services backed by deep mobile domain expertise

The SEVEN® Networks support and services team is successfully delivering on over 130 commitments to wireless carriers in over 40 countries worldwide. We have successfully engaged with 35 mobile device OEMs to integrate our client software on over 100 unique device models with over 25 Million active end users.

Open Channel Product Support

SEVEN Networks has tiers one through three technical support in three strategic global locations, providing 24x7 follow-the-sun coverage. This allows us to the deliver on strict response and resolution time commitments for any deployment of Open Channel products. Our technical staff has deep mobile domain expertise to help carriers maximize the performance of Open Channel mobile traffic management and optimization solutions. Comprehensive online support tools include a searchable knowledgebase, detailed technical documentation, and automated trouble ticket entry and tracking.

Professional Services

SEVEN Networks Professional Services deliver the technical expertise to architect, deploy, and operationally manage solutions designed to meet our customers’ complex needs. Our professional services capabilities cover a broad range of value added services, including installation and integration of SEVEN products. Whether a customer chooses a SEVEN-hosted or in-network deployment model for their Open Channel products, SEVEN Networks Professional Services are backed by the highest standards of technical knowledge and customer care.

Areas of professional services concentration:

» Solution Integration and Deployment

» Device Integration

» Managed Services

» Technical Training

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