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FAQ - Individuals | FAQ - Companies  
SupportEnd-user support of SEVEN-powered services like System SEVEN and Out of Office™ is primarily provided by the customer care teams at SEVEN’s mobile operator partners. Please refer to the links below to access online help and get direct customer care contact details for your Mobile Email service provider. SEVEN typically provides second to third-level support to mobile operators. We are also very interested in understanding any problems you may have encountered with our products, and will try to help you in any way we can.






Getting started
Get tips on installation and service selection.
Using the service
Make sure your SEVEN service is running properly.

Settings
Tweak your SEVEN service - recommended for advanced users.
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Getting started
Targeted information on installation and service selection.
Using the service
Explains the basic technology behind SEVEN solutions and helps you run SEVEN as smoothly as possible.
Settings
Provides advanced users with information on optimal system configuration.
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AT&T customers

Xpress Mail Customers

AT&T Forum »

AT&T Answer Center »
This link will take you to AT&T's "Answer Center" where you can search and query for specific Xpress Mail topics. For example: "Xpress Mail Setup" or "Troubleshooting Xpress Mail".

Xpress Mail Personal Edition:
Service Page »
Registration Page »

Customer Care Contact
information
Forum Chat Page »
To access this function you first need to register for AT&T's Wireless Forums and sign-in with your Login and Password. If necessary, please follow the "Register Now" link. If you are already signed-in, you will be taken to a group chat where you can submit questions and get answers from AT&T and other users.

Online Account Management »
You need to have an established "Online Account" with AT&T to access your account online.

Phone
Dial 611 with on your AT&T device
1-800-888-7600

Ask SEVEN
XpressMail@seven.com		 Sprint customers Sprint Mobile Email and Sprint Mobile Email Work

Sprint Mobile Email service page »

Sprint Mobile Email Work service page »
Sprint Mobile Email Work is an extension of Sprint Mobile Email that provides secure access to corporate email and contacts (in addition to your personal accounts) from selected Sprint phones—all with the convenience of easy-to-use, always-on access.

Download the User Guide for Sprint Mobile Email Work »
This link will take you to the Work Quick Start Guide to help you setup a Work account.

Sprint User Forums »
3rd party (not sponsored by Sprint) portal with tips and feedback from other Sprint users. This link will take you directly to the Sprint Mobile Email forum. You can also find valuable information in other threads by using "Search the Forums" at the top of each forum page.

Sprint Customer Care Contact
information
Email Care »

Phone
1-800-SPRINT1

Ask SEVEN
SprintMobileEmail@seven.com
SprintBusinessConnection@seven.com

Sprint Business Connection:
Personal Edition Help
Table of content »
Index »

Enterprise Edition Help

Table of content »
Index »


Ask SEVENSprintMobileEmail@seven.com
SprintBusinessConnection@seven.com

Alltel customers Alltel Office Sync or Alltel Axcess Mail Customers Alltel product page » Alltel Customer Care
Contact Information Email Care » Phone 1-888-4AT-BIZZ
(1-888-428-2499) Ask SEVEN OfficeSync@seven.com
AxcessMail@seven.com

3 UK Customers Email on 3 Product page »3UK Customer Care Contact Information Contact Information »
Chat with a 3UK Tech Advisor »
3UK Email Care » Ask SEVEN EmailOn3@seven.com

 Customers of other
service providersFind your service provider here »